Reservation

What is your refund and cancellation policy?

Cruise Tour Notes: If your ship does not port, or passengers are unable to disembark due to ship policy, we’ll issue an immediate and full refund. We’ll also issue a full and immediate refund in the event we are required to cancel your tour due to weather or other conditions.

Tours: We’ll issue a full and immediate refund in the event we are required to cancel your tour for any reason.  You may cancel at least 2 days in advance without penalty. Between 48 and 24 hours, cancellations are subject to a $50 cancellation fee. There is no refund on tours canceled within 24 hours or for “no-shows”.

Packages: We’ll issue a full refund on cancellations made 90 days in advance. 50% refund on cancellations made at least 60 days in advance. No refunds on cancellations made less than 45-30 days in advance. Please consider Trip Insurance as a protective measure.

Do I have to make a reservation or can I just show up?

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could interrupt a tour.

Tours: We require a 50% deposit to confirm your tour – the balance is payable in cash on tour day.

Packages: We require a 50% deposit to confirm your package – the balance is payable 30 days before arrival.

Will I have to sign a Liability Waiver?

Yes, we do require that a liability waiver is signed.  We have recently updated our waiver to include statements on Covid19.  The release will be presented to you for your review and signature at confirmation.